Casino FAQ: Everything You Want to Know
How do you register with the casino?
Registration has never been so easy. Click the «Sign up» button on any page of the site, choose the «Registration» tab, and fill out all the needed fields in the form which opens. After filling it out, click the «Register» button. After that, the confirmation message shall be sent to the email you registered with. To confirm registration, you just need to follow the link in the message.
I forgot the password, what should I do?
To reset the password, you need to open the authorization form and click the «Forgot password» link. Then you need to enter your e-mail address or telephone number and click the «Reset» button. After that, follow the instruction which will be sent to your e-mail address or telephone.
I forgot my email, what should I do?
You'll have to go through the identification procedure. The procedure is not regulated, and it is unique for each client. In any case, we'll do our best to help you. Please, try not to forget your login.
How quickly are the funds credited to the account?
Almost instantly. It depends on the operation speed of the payment provider.
My refill status says «Processing» for a couple of days
This means your refill attempt was not successful, all payments with such status were rejected, and therefore the money shouldn't have left your account.
How quickly are the funds withdrawn?
You will need to «Verify» your account and upload documents for your first withdrawal. Document verification can take 1-3 days to clear. We process withdrawals manually. If you have any questions regarding your withdrawal, please contact live chat.
I have issues Refilling with any method?
No problem, this sometimes happens. Please contact live chat, and we will assist you to refill your account manually.
How do I confirm the Email and Phone on the account?
You can confirm your email and phone in your player cabinet. To confirm your phone, simply input the phone in the «Phone field» and click «Verify». You will receive an SMS with the verification code within 1-5 minutes. Enter the code in your profile. To verify your email - simply input the email in your profile and hit verify. You will receive an email with the link. Follow the link, and it is done.
I have not received a Verification Email or SMS code
Please check your SPAM folder in case you have not received your email. If the email is still not there, please contact live chat. If you have not received any SMS code, please contact live chat. We will help you verify manually.
Should the identity be confirmed by documents?
You will need to verify your «Identity» by uploading the documents in the Upload Documents section when you wish to verify your account or withdraw. The casino also reserves the right to request documents for spot checks to ensure your account is safe.
Do I have to upload all the documents listed in the section?
To confirm your «Identity» we will only need:
- A clear photo of your Passport/ID;
- Selfie with your Passport/ID.
If you wish to withdraw the money, you will need to upload additionally:
- A clear photo of your payment method (for cards, you can cover 6 digits of your card) or a screenshot of your e-wallet (if using e-wallet);
- Either a selfie with the card or a photo of the screen with an open e-wallet holding your ID;
- Proof of address (a bill, statement, etc.).
How do I get a bonus?
You can find current promotions in the «Bonuses Section». You may read the detailed terms of getting bonuses on the «Bonus Policy» page.
###I have the code. How do I activate my Bonus?
Please go to the «Deposit Section» and find the Voucher entry field. Enter the code and click send. If it is a deposit bonus then you will have to first activate the code then make a deposit: the bonus will be credited upon successful refill.
I have the code, but I can't activate my Bonus
Please Note: to activate any of the bonuses, you will need phone and email on your account confirmed. Please check your code for typos and the expiry date of the promotion. Additionally, the codes are case sensitive; please make sure you use all lower case letters or all upper case letters. If nothing works- contact us, and we will assist you!
What is the bonus turnover?
The bonus turnover takes place in the course of the game in the games permitted by the terms of the bonus. Within the framework of turnover, your bets are summarized until the value of the sum reaches the necessary figure. Usually, this is the bonus amount multiplied by the wager value. For example: if the bonus amount is 100 Euros, and the wager equals 10, in order to complete the turnover, you need to place bets in the amount: 100 Euros × 10 = 1000 Euros.
What should I do if the bonus turnover doesn't work out?
You should carefully read the terms of the bonus. Maybe you try to wager with violation of the terms. For example, you are wagering by using the bet which exceeds the allowed limit, or you are playing the game which doesn't take part in bonus turnover. If you haven't found any mistakes on your part, please contact us at email firstname.lastname@example.org.
Any questions left?
You may always contact the support service by using online chat. We'll consider your question as quickly as possible, and we'll try to give an exhaustive reply.
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