Terms and Conditions OF USE OF THE SERVICES
Version 3.0 applicable from June 15, 2022.
1.1 Richprize.com (“Website”) is owned and operated by Fresharvest Limited, a limited liability company incorporated under the laws of Seychelles and having its registered address at Tenancy 10, Marina House, Eden Island, Mahe, Seychelles, sub-licensed and regulated by the Master License number 8048/JAZ2020-04 http://www.gaminglicences.com
1.2. By using and/or visiting any section of the Website or by opening an account on the Website You agree to be bound by:
1.2.1. the General Terms and Conditions;
1.2.2. the AML Policy (Annex 1);
1.2.4. the Return and Refund Policy (Annex 3);
1.2.5. the Withdrawal policy (Annex 4);
1.2.6. the Affiliate Policy (Annex 5);
1.2.7. the Bonus Policy (Annex 6);
1.2.8. the Gambling with Responsibility Policy (Annex 7).
1.3. All of the terms and conditions and policies listed above shall together be referred to as “the Terms”, “Terms”, “these Terms” or “Terms and conditions”. These Terms form the entire agreement between You and the Company regarding the use of the Service.
1.4. Please read the Terms carefully before accepting them and before using Our services. If You do not agree to accept and be bound by the Terms, please do not open an account. Your continued use of the Website constitutes acceptance of the Terms.
1.5. In the event that there is any conflict or inconsistency between the Terms, the order of priority in which the Terms shall apply will be the same order in which the Terms are listed in paragraph 1.2 above.
1.2. Any reference made to contact customer support refers to the contact link [email protected]
2. INTERPRETATION AND DEFINITIONS
2.1. Interpretation. The words of which the initial letter is capitalized have meanings defined under the following conditions. The definitions provided in these Terms shall have the same meaning regardless of whether they appear in singular or in plural.
2.1. Definitions. For the purposes of these Terms and Conditions:
2.2.1. “Account” or “Player Account” means a unique account created for You to access our Service or parts of our Service;
2.2.2. “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fresharvest Limited;
2.2.3. “Country” refers to: Curacao;
2.2.4. “Service” or “Services” refers to the Richprize.com;
2.2.5. “You” means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable;
2.2.6. “Deposit Funds” mean the funds that You deposit into Your Player Account, in each case that have not been spent on (committed to) bets including bets which are not yet settled, plus Winnings;
2.2.7. “Bonus Funds” mean any funds that We credit to Your Player Account by way of a bonus or promotion and any winnings generated from bonuses which is not immediately withdrawable or redeemable in cash and all winnings made with the bonus funds which are subject to uncompleted wagering or other requirements and conditions;
2.2.8. Reference to “All Funds” means both the Deposit Funds and Bonus Funds;
2.2.9. Reference to “Winnings” is to any and all winnings from wagers made with money which You deposited into Your Player Account and winnings from any bonus which are not subject to wagering requirements or in respect of which the wagering requirements have been satisfied.
3.1. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
3.2. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
3.3. By accessing or using the Services You confirm to be 18 years or older. If You are not 18 years or older You may not access the Service.
4. GRANT OF LICENSE
We grant You a non-exclusive, personal, non-transferable right to use Our Service on any device able to connect the internet in Your possession. All Games and Services will be only available online on the Website or Android Application. The Service is only for Adults, therefore Minors below the age of 18 are not permitted to access the Website or use any Services on the Website. We do not allow gambling below the age of 18, even if it is allowed under Your jurisdiction. You shall notify Us without delay upon becoming aware that and unauthorized person (every person, except the account owner is unauthorized), was on Your account and make sure, that this shall not happen again. If no notice is sent right away, We shall see it as violation of Our Terms of Service and may terminate Your Account without notice or delay.
5. USER ACCOUNTS
5.1. In order to place a bet or play games via the Website, You will need to open an account on the Website (“Your Player Account”). In the event that You are registering or depositing using Bank ID or any other similar form of electronic verification, You authorise us to receive Your personal details from such third party system and, on the basis of that information, to create Your Player Account.
5.2. For various legal or commercial reasons, We do not permit new accounts to be opened by customers resident in certain jurisdictions, including the Aruba, Bonaire, Curacao, France, Netherlands, Spain, Saba, Statia, St Martin, USA or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by Us from time to time. When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in his/her country of residence. The Company makes no representation that the Website Services comply with the Applicable Law of the player’s jurisdiction. Players use the Services, provided by the Website, at their own discretion and accept the risk of liability by making a decision on whether the Use the Website Services is legal in accordance with the current legislation of the User’s jurisdiction.
- 5.2.1. By using the Website, You confirm You are not a resident in a Restricted Jurisdiction. If You open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by Us immediately; any Winnings and Bonus Funds will be confiscated and any remaining Deposit Funds (except for any Winnings) will be returned to You on request subject to these Terms and any legal or regulatory obligations with which We are required to comply. We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of Our costs which may include the commission fee of the Bank or payment provider. You may not use this provision in order to request a refund when Deposit Funds have been played from a Restricted Jurisdiction.
5.3. It is prohibited to use software or code that aims to deliberately bypass security, fraud, or regulatory controls including software that obfuscates, manipulates or falsifies data related to Your location or machine used to access the Website.
5.4. A player must register personally by following the on-screen instructions.
5.5. We are required by Law and the Licence terms to undertake verification of Your age, identity and address. When You open Your Player Account You will be asked to provide Us with personal information, including Your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”). Prior to activating Your Account We may request that Your Account is verified by email or SMS for security and/or regulatory reasons. A player that is depositing or playing with Us by logging in through Bank ID instead of using other site specific login credentials authorizes Us to collect the necessary identification information through Bank ID and to create a Player Account on his behalf.
5.6. If You wish to Deposit, You may be asked to supply certain information relevant to Your Order including, without limitation, Your credit card number, the expiration date of Your credit card and Your billing address. By agreeing to the Terms You authorize Us to undertake additional checks as we may require ourselves or may be required by third parties (including regulatory bodies and Authorities) to confirm the provided by You information in order to prevent money laundering. We may use third party providers to undertake these checks on our behalf.
5.7. You hereby acknowledge and accept that, by using the Services at the Website, You may both win and lose money.
5.8. Your Player Account must be registered in Your own, legal, name. When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on Our Service. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
5.9. You may only open one Account on this Website and in association with this brand. Any other accounts which You open subsequently on this Website or otherwise in association with this brand shall be considered “Duplicate Accounts”. Any Duplicate Accounts may be closed by Us immediately and:
5.9.1. Any Bonus Funds will be confiscated and forfeited by You and any remaining Deposit Funds (less any Winnings) will be returned to You on request (minus any reasonable charges such as commission fee of the Bank or payment provider) subject to these Terms and any legal or regulatory obligations with which We are required to comply;
5.9.2. Any Winnings or bonuses which You have gained or accrued or (in relation to outstanding (unsettled) bets) may gain or accrue and which have been or may be credited to Your Player Account and/or withdrawn by You from Your Player Account during such time as the Duplicate Account was active will be forfeited by You and may be deducted from Your Player Account or reclaimed by Us, and You will return to Us on demand any such funds which have been withdrawn from the Duplicate Account.
5.10. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
5.11. If You wish to close Your Player Account You must send a request to do so to [email protected]
5.13. We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to separate customer funds but customer funds are not protected in insolvency: not protected segregation.
5.14. In the unfortunate event of insolvency or brand closure, we reserve the right to void, rescind or cancel any ante-post market bets and/or outstanding bets.
5.15. We may keep You informed about changes on the Website, and about new services and promotions, by email, phone and SMS. At any point in time, the user can opt-out from receiving such communications by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
5.16. You may not sell Your Account or give it any other natural or juristically person. If You give an access to Your Account to someone else this may result in immediate termination of Your Account on Our Service.
5.17. If Your Player Account remains inactive for a total period of 12 months (1 year), we will close Your Player Account and the remaining funds will be confiscated by Us and therefore forfeited by You.
5.18. In respect of Account Closures, You must ensure that the Deposit Funds balance of Your account has been withdrawn prior to making Your request. Where You hold a balance equal to or less than €1000 or currency equivalent we will deduct this from Your account automatically and Close the Account. Any remaining Bonus Funds will be cancelled on account closure.
5.19. The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may be credited to You, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law.
5.20. In the event the Company suspects fraud or fraudulent activity on Your part or if any of Your transactions are charged back, the Company has the right to withhold any amount from Your account which is in excess of Your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by You. You agree to fully pay any and all payments and charges due to the Company or to Payment Providers in connection with Your use of the Website.
6. VERIFICATION OF YOUR AGE AND IDENTITY
6.1. You confirm that:
- 6.1.1. You are at least 18 years of age, or any higher age required by laws that apply to You (the “Legal Age”). When opening an account, You will be required to confirm that You are the Legal Age. It is an offence for some persons under the age of 18 to participate in gambling in accordance with the laws of their residence.
- 6.1.2. The details supplied when opening Your Player Account are correct. By submitting such information, You grant Us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order;
- 6.1.3. You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with the Services and You are the rightful owner of the money in Your Player Account;
- 6.1.4. You are a resident in a jurisdiction which allows gambling;
- 6.1.5. You are not a resident in a Restricted Jurisdiction; and
- 6.1.6. The money deposited is not derived from any activity which is illegal.
6.2. For the sake of warning the players who find themselves addicted to gambling from playing in Casino and as per the Gambling with responsibility Policy, You confirm that:
Your personal right to play in casino is not constrained/restricted or abandoned by any law of Your country of domicile or by any legally effective decision of the court;
You are not a person recognized by any court as disabled person;
You are not included in Your country of domicile into the register of persons addicted to gambling whose access to gambling projects is limited by the Laws of Your country of domicile or Decree of the court; and
You are not addicted to gambling person.
6.3. We may check any transactions made by players on our Website in order to prevent money laundering and all other illegal activity.
6.4.We reserve the right to delay or withhold any payment to/from Your Player Account (including Deposit Funds), until we are satisfied that Your identity, age and place of residence have been suitably verified.
6.5. In the event that we do not receive the required information from You, or we are otherwise unable to verify Your identity, we may terminate these Terms, close Your Player Account and (where there are already funds loaded onto Your Player Account) return to You on request any Deposit Funds in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for Us to delay or withhold the payment to You of all or some of Your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
6.6. In certain circumstances we may have to contact You and ask You to provide to us further information according to our AML/KYC Policy for KYC or legal purposes (Money laundering prevention) in order to complete the checks. We may also request information about Your source of wealth and sources of income. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. It shall be at the sole discretion of the Company to decide, on a risk-based approach, which timeframe to consider for purposes of triggering the checks. If You do not or cannot provide Us with such information or such information is not satisfactory, then in accordance with paragraph 5.20, We may lock or restrict Your Player Account until You have provided Us with such information, and if We do not receive the required information, or We are otherwise unable to verify Your identity, We may terminate these Terms, close Your Player Account and may return to You on request any Deposit Funds in Your account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to You of all or some of Your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations. To complete our checks, we may ask You for:
6.6.1. Passport, national identity card or driving license together with a recent utility bill (e.g. gas, electric, tax, bank or building society statement,) less than three months old;
6.6.2. Proof of ownership of payment method – depending on the deposit method used, this may include a copy of the credit card used, screen shot of the e-wallet or a recent bank statement;
6.6.3. Any other documents that We consider necessary in order to complete our checks.
6.7. If we are unable to confirm that You are of Legal Age then we may suspend Your Player Account. If You are proven to have been under the Legal Age at the time You made any gambling or gaming transactions, then:
6.7.1. Your Player Account will be closed and any remaining (unspent) Deposit Funds paid to You less the commission of the Bank or third payment provider;
6.7.2. Any Winnings and/or Bonus Funds which You have accrued during such time will be confiscated and forfeited by You and You will return to us any such funds which have been withdrawn from Your Player Account;
6.7.3. Any Winnings in Your Player Account will be forfeited;
6.7.4. In the event that a player under the age of 18 creates an account, but then plays again when over 18, we deem any use of our system as an acceptance of the then current terms and conditions and we shall not refund deposits and allow the player to keep any winnings.
6.8. Subject to the amount, we are obliged to request ID/POA and proof of payment if the withdrawal account is different to the deposit method used.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1. After opening Your Player Account, You must not disclose (whether deliberately or accidentally) Your username and password to anyone else. If You have lost or forgotten Your Player Account details You may retrieve Your password by clicking on the “Forgot Password?” link below the login portal.
7.2. Players that are logging in using Bank ID or similar e-ID verification systems, may use Bank ID to log-in to the Website. Players shall keep details of their Bank ID or other e-ID verification numbers secure and shall be solely responsible for the security of those details.
7.3. We shall not be held responsible if there is any unauthorized use of Your Player Account for any reason not directly imputable to Us. You are solely responsible for the use and operation of Your Player Account, as well as for the security of the credentials to access Your Player Account.
8. DEPOSITS TO YOUR PLAYER ACCOUNT
8.1. Deposits are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the minimum deposit amount and transaction fees applicable kindly visit our Deposit tab in the main page of our Website. By way of guidance below You can find guidelines of transaction time for each payment method:
- E-Wallets (such as Skrill, Neteller, ecoPayz and more): Immediate
- Pre-Paid Card (such as paysafecard): Immediate
- Bank Transfer: Between 2 – 5 working days
- Credit Cards: Immediate
- Crypro Currencies
8.2. By depositing money You agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Player Account, and You agree to refund and compensate Us for any reasonable costs incurred by Us in connection with any charge-back, reversal or cancellation of any deposits.
8.3. The Company can, under certain circumstances, credit Your Player Account with so-called bonus money (which will form part of any Bonus Funds in Your account). Before we credit Your Player Account with any bonus money, You must read and agree to the terms upon which the certain bonus money or promotion will be granted to You. You may find these terms below herein or We will notify You of these terms either to the email used to register Your account or via “pop-up”. We run a number of promotions on the Website at any time. If You would like to review any of the terms applicable to our promotions please see: General Bonus Terms in the footer of the Website.
8.4. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of Your Deposit Funds. If Your Player Account contains both Deposit Funds and Bonus Funds, this is the order in which funds will be applied for wagering:
1/ firstly the Deposit Funds required to trigger the bonus will be deducted from Your Deposit Funds (if available) (i.e. if You are required to deposit €100 (or other currency or value) in order to claim a bonus, and there is €100 or more in Your Deposit Funds, then that €100 will be deducted from Your Deposit Funds first). The Deposit Funds so deducted will be the first used in any wagering. If there is no requirement for You to deposit Your own funds to trigger the bonus or no such bonus arrangement applies then 2/ and 3/ below will apply;
2/ secondly any available Bonus Funds will be used; and
3/ thirdly any remaining Deposit Funds will be used.
8.5. Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion. If You request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds (including, but not limited to, any wagering requirements) or otherwise whilst a promotion or bonus is active or pending on Your Player Account You will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety. Any Deposit Funds that You have deposited which is not related to any bonus (i.e. which was not required to be made in order to claim Bonus Funds or to participate in any promotion) are free to be withdrawn at any point in time and will not result in the forfeiture of any Bonus Funds.
8.6. Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Player Account will not earn any interest.
8.7. Deposits to Your Player Account can be made in a number of permitted currencies chosen by You upon registration. Deposits made to Your Player Account will be made in the currency chosen at registration. If You are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that You may incur conversion charges levied by Your bank or payment service provider. We do not provide any currency conversion facility and should You have any dispute in respect of currency conversion rates, please contact Your bank or payment service provider.
8.8. If You make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from You and from the other person (the third party) to confirm that You are duly authorized to use that payment method. We will place a lock on Your Player Account until we are satisfied that You are duly authorized to use the payment method in question. If You are unable to provide us with satisfactory proof of Your authority to use the other person’s (the third party’s) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by You, as will any funds committed by You to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to You of any Deposit Funds on receipt of a withdrawal request from You in order to comply with our legal and regulatory requirements.
9. WITHDRAWALS FROM YOUR ACCOUNT
9.1. Any withdrawals requested by You shall be effected in accordance with this Terms, Withdrawal Policy and under conditions that:
9.1.1. All payments made into Your Player Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2. Any checks referred to in paragraph 6 above have been completed;
9.1.3. You have made a minimum of one deposit to Your Player Account and You have wagered at least once, in full, the deposited amount. Should You request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.
9.1.4. We are not otherwise required to delay or withhold the payment to You of all or some of Your Deposit Funds in order to comply with our legal or regulatory requirements and we are not pending any documentation from You pursuant to the Checks.
9.1.5. The withdrawal is in excess of the minimum withdrawal amount of €10 or the equivalent amount in any other currency. Please refer to Your selected payment method in the Cashier
9.2. Payment can be made through various payment methods we have available at the moment, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example). Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order. We will attempt to accommodate Your request regarding the payment method and currency of Your withdrawal. This, however, cannot be guaranteed. Unless we otherwise agree (in our absolute discretion), all withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated. We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3. We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- 9.3.1. Services Availability Errors in the description
- 9.3.2. Errors in Information
- 9.3.3. if fraud or an unauthorized or illegal transaction is suspected.
9.4. Your Order Cancellation Rights. Any Deposits made by You can only be returned in accordance with these Terms and Conditions and Our Returns Policy. Our Returns Policy forms a part of these Terms and Conditions. Please, read our Returns Policy to learn more about Your right to cancel Your Order. Your right to cancel an Order only applies to Deposits that are returned in the same condition as You received them. You should also include all of the products instructions and documents. Deposits that are partially used or not in the same condition as You received them or are used in any way will not be refunded. We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
9.5. A player may not withdraw any Bonus Funds other than in accordance with the terms and conditions applicable to the relevant Bonus Funds.
9.6. You are responsible for reporting Your Winnings and losses to Your local tax or other Authorities.
9.7. Withdrawal timeframes are dependent on the verification status of the customer. As part of our licensing requirements we must collect documentary evidence of customer’s identity, proof of address, proof of ownership of payment method, proof of source of funds and/or proof of source of wealth under certain circumstances and this can affect the approval times of withdrawal processing. Once a withdrawal has been approved customers can expect funds to reach them in the following guiding timeframes:
- Visa and MasterCard withdrawals: 1-3 banking days
- Bank Transfer Withdrawals: 1-3 banking days
- e-wallet Withdrawals: Same day
9.8. Withdrawal amounts are subject to the following limits:
- Not more than 1500 $/€ per day;
- Not more than 5000 $/€ per week;
- Not more than 10000 $/€ per month;
9.9. If Your Player Account has been dormant, closed, blocked or excluded for any reason other than for compliance with our client verification measures and for any period of time, You may contact our support team to request to recover any Deposit Funds that might still be in Your Player Account. Our support team will investigate any such request and we will contact You (subject to our legal and regulatory obligations) with information about how the Deposit Funds will be transferred back to You. You will need to answer a number of security questions for Us to be able to verify that You are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it the dispute will be dealt with in accordance with the Laws of Curacao.
9.10. In relation to withdrawals of funds from Your Player Account, You shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to You.
9.11. The currency of Your bank account may differ from the currency of Your Player Account. Withdrawals from Your Player Account can be made in a number of permitted currencies chosen by the user upon registration. Withdrawals from Your Player Account will be made in the currency chosen at registration. If You are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that You may incur conversion charges levied by Your bank or payment service provider. We do not provide any currency conversion facility and should You have any dispute in respect of currency conversion rates, please contact Your bank or payment service provider.
10. COLLUSION, CHEATING, FRAUD, CRIMINAL AND OTHER PROHIBITED ACTIVITY
10.1. The following activities are not permitted and constitute a material breach of these Terms:
10.1.1 Colluding with third parties;
10.1.2 Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’);
10.1.3 Undertaking fraudulent or illegal activities, including but not limited to the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
10.1.4 Taking part in any criminal activities including, but not limited to, money laundering;
10.1.5 Transferring of funds from one player account to another;
10.1.6 Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.
10.2. We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate Your Winnings and any Bonus Funds (which shall be forfeited by You) and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities. We will not be liable for any loss or damage which You or any other player may incur as a result of any of the behaviour outlined in paragraph 10 above and any action we take in respect of the same will be at our sole discretion.
10.3. If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected]
10.4. We reserve the right to inform relevant Authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful, fraudulent or improper activity, and You agree to cooperate fully with us to investigate any such activity.
10.5. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
10.6. You shall not corrupt the Website, flood the Website with information with the intention of causing the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or spam are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
10.7. You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
10.8. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. We will report any breach of this provision to the relevant law enforcement Authorities and we will co-operate with those Authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
10.9. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any Website linked to the Website.
10.10. It is prohibited to sell, transfer and/or acquire accounts from other players.
11. CLOSURE AND TERMINATION
11.1. The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding these all contractual obligations already undertaken or entered into will be honoured subject to these Terms.
11.2. It is Company policy in the interests of security, that if no login has been recorded on Your Player Account for 12 months (an “Inactive Account”), subject to paragraphs 5.19 and 5.20, we shall remit the remaining balance in that account to You and close Your Player Account. If You cannot be satisfactorily located any remaining Deposit Funds in that account will be paid into a suspense account where funds will be kept for a period of 1 year. After the 1 year period elapses, the Company will appropriate the funds and use those funds for responsible gaming endeavours.
11.4. We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
12. Availability, Errors and Inaccuracies
12.1. We are constantly updating Our offerings . We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
12.2. A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.
12.3. Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by You. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.
13. IT FAILURE OR INTERRUPTION
13.1. Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
13.2. We do not accept any liability for IT failures which are caused by Your equipment used to access the Website or faults which relate to Your internet service provider.
14. LIMITATION OF OUR LIABILITY
14.1. Your access to and use of the products offered via the Website, is at Your own risk.
14.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties with respect to the Website or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
14.3. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
14.4. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
15. ALTERATION OF THE WEBSITE
15.1. The Company reserves the right to revise its prices (minimal/maximum value of certain bet) at any time before You placed the certain bet.
15.2. The Company may, at our absolute discretion, add or remove, alter or amend, any of the products offered via the Website at any time.
16. INTELLECTUAL PROPERTY RIGHTS
16.1. The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
16.2. All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for Your own personal and non-commercial use.
16.3. Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
17. BREACH OF THE TERMS
17.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of Your breach of any of the Terms.
17.2. Where You are in material breach of the Terms, we reserve the right, but shall not be required, to:
- 17.2.1. Provide You with notice (using Your Contact Details) that You are in breach requiring You to stop the relevant act or failure to act;
- 17.2.2. Suspend Your Player Account so that You are unable to place bets or play games on the Website;
- 17.2.3. Close Your Player Account with or without prior notice from us;
- 17.2.4. Confiscate, and You shall forfeit, from Your Player Account, or (if applicable) recover from You the amount of any Bonus Funds and any Winnings in Your Player Account or that have been paid to You by us, in which case such Bonus Funds and/or Winnings shall be returned to us on demand; and
- 17.2.5. On receipt of a request from You, return any Deposit Funds (less any Winnings) to You to the account(s) from which they were deposited, minus any reasonable charges and subject to these Terms and any legal and regulatory obligations with which we are required to comply.
17.3. Any breach of clauses 5.2.1, 5.8, 5.9 and 10 are considered material breaches.
18. LINKS TO OTHER WEBSITES
18.1. Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
18.2. Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at Your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
19. CHAT ROOMS
19.1. The Company gives its customers the possibility to make use of a chat room where they are able to communicate with other players registered and making use of the site. We hereby set this chat room policy and reserve the right to change these policies at any time. We will notify You of any changes to the terms in accordance with these Terms. By using this chat room, You are binding Yourself to comply with these Terms.
19.2. The chat room is intended for legitimate comments and constructive discussion. We reserve the right to restrict the ability of individuals to post comments in any chat room set up by us. We do not accept any liability arising from the use of such chat rooms by You or other players or other persons which is incorrect, inaccurate or otherwise in breach of these Terms.
19.3. Every user of our chat room agrees not to post any comment which is:
- 19.3.1. Defamatory in nature or contains any information that the user has no legal right to publish or to disclose, or the disclosure or publication of which is otherwise illegal Or contains anything which is racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive;
- 19.3.2. Intended to impersonate another person or entity;
- 19.3.3. Posted for the purpose of advertising;
- 19.3.4. contains a link to any virus, corrupted file, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party;
- 19.3.5. A comment intended to take advantage of or collude with or against other players or us using our site or amount to activities of a suspicious or criminal nature;
- 19.3.6. A link to any false or misleading statements or any statement seeking to unfairly manipulate a market, game or event;
- 19.3.7. An attempt to collect or store data about other users;
- 19.3.8. A misuse of Forum functionality;
- 19.3.9. Information protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence.
19.4. We monitor the content of chat room comments in an attempt to prevent any chat which would breach these Terms. In order for us to monitor the chatrooms, we require all chat to be in the primary language of that particular forum.
19.5. Our forums are moderated and all conversations are logged or recorded. We reserve the right to refuse to post any comment/s and investigate and take provisions, which may include but are not limited to the closure of any account against any user who is in breach of these Terms. We also reserve the right to close or remove any chat rooms without prior warning and also to report any suspicious chats or comments to the relevant Authorities.
20. “AS IS” AND “AS AVAILABLE” DISCLAIMER
20.1. The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Shareholders and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the Company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
21. GOVERNING LAW
21.1. The laws of the Country (Curacao), excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Android Application may also be subject to other local, state, national, or international laws. These Services shall be provided, governed, and enforced in accordance with the laws of the state Curacao, without regard to its conflict of laws rules. It´s courts shall have exclusive jurisdiction.
22. DISPUTES RESOLUTION, COMPLAINTS AND NOTICES
22.1. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
22.2. If You wish to make a complaint regarding the Website, please contact our Customer Support via the Live Chat function on our Website or by emailing our Customer Support. If Your concern is not resolved at this stage, You can escalate the complaint by referring the matter in writing to [email protected]
22.3. We will endeavour to supply a final answer within ten (10) days of receipt of Your communication. Where the nature of the inquiry is such that more time is necessary to complete it, such period may be extended by a further ten days, You shall be informed within the first ten days from the date of receipt of the complaint, should this period need to be extended.
22.4. In order for us to deal with Your complaint quickly and efficiently, please provide us with clear information about Your identity as well as all relevant details giving rise to the issue. We will use best efforts to promptly resolve a reported matter and reach an amicable settlement.
22.5. Any claim You might have regarding any transaction must be made within six (6) months after the transaction, payment and/or settlement took place/should have taken place; otherwise we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let You know the outcome. Our decision on this is final.
23. FOR EUROPEAN UNION (EU) USERS
- If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident in.
24. UNITED STATES LEGAL COMPLIANCE
- You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
25.1. If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with above.
26.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
27. TRANSLATION INTERPRETATION
- The original text of the Terms is in English and any interpretation of them will be based on the original English text. These Terms may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
28. CHANGES TO THESE TERMS AND CONDITIONS
28.1. We may need to change the Terms for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on the Website, and the date on which they came into force is stated at the top of these Terms.
28.2. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.
28.3. If a revision is material, We will make reasonable efforts to provide at least 7 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. We will notify You of any material changes, or of any other changes to the Terms which we wish to notify You of, by email or by placing a notice on the Website.
28.4. Prior to any material changes coming into effect, You will be requested to confirm that You have read and accept the new terms and conditions. In the event that You do not, You may withdraw Your funds and close Your account at any point in time.
28.5. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
29. CONTACT US
- If You have any questions about these Terms and Conditions, You may contact us by email: [email protected]