Casino support is about taking care of the player's needs and wants

The Rich Prize casino has always strived to create an amazing gaming experience by offering players a flawless online gaming platform, filled with over 2.000 games, a variety of promotions and a friendly casino customer support center.

By focusing on the customer's journey, Rich Prize has ensured an easy sign-up process that won't waste the player's time, a simple log in process and an online casino support available 24/7 that will respond instantly and offer technical support regardless of the problem encountered, either they need help making a deposit via card, have a query or have forgotten a password.

If they have an issue, players can also choose to consult the FAQ page or contact someone via email.

Rich Prize casino online support center can be contacted 24/7

With a response time of under 20 seconds, the Rich Prize casino customer support center is available via Live Chat at any time and it's the number one method of contact preferred by players. 

The biggest advantage of Live Chat is that players can easily type a question and get a response, while playing games on the platform, without having to pick up the phone and call or send an email to the casino.

To ensure they have the best casino online support center, at Rich Prize, customers will be greeted by a human agent and not a robot. This way, a connection is made and the support agent can empathize with the customer's issue and solve the problem even faster.

Still, the casino also has an email address where players can send their questions to. You can reach them at [email protected]

Find out more about the Rich Prize casino customer support

The happy cases when players contact the casino support is in regard to their winnings at poker or if they've hit the jackpot and want to know how to withdraw their money but there are also cases when a customer is worried about an account heist due to a lost password and is looking to get reassurance from a specialist that all is in order. 

Regardless of your issue, a specialist is always ready to solve it so you can go back to the party in no-time!

Casino support: Find it on FAQ

In the Rich Prize FAQ section, you'll be able to get information on everything you'd like to know about the casino! 

  • Payment methods 

All the payment methods are on display and you can read about each and every one of them to decide which one you'd like to use. Just to mention a few: CashtoCode, Ecopayz, Interact, Neteller, Paysafecard, Visa, BTC, ETH, Mastercard, PayPal, and Skrill.

  • Sports betting

On this page you'll see the "Rules" of betting on sports and all the hot bets you can make! On Rich Prize, you can place bets on football, basketball, curling, darts, hockey, handball, tennis, volleyball, water polo and so on!

  • Affiliate program

To whom it may concern, the Rich Prize Affiliate Program can bring a revenue as high as 50%! If you're interested, read more about it on the FAQ page.

  • Win in a casino

Everybody wants to take home the prize but not everyone gets lucky all the time. To better understand how you can win, check out this FAQ category and see what you can do to reduce the risks.

  • Bonus policy

Here, you'll learn about the minimum deposit needed to claim a promotion, as well as the wagering requirements of the first, second and subsequent deposits. The general terms for special bonuses and promotions will be sent via email.

If you'd like to know more about Rich Prize, find us on Facebook, Instagram, Twitter, and Telegram or contact us through our casino online support center!