Frequently asked questions

Registration has never been so easy. Click the «Sign up» button on any page of the site, choose the «Registration» tab, and fill out all the needed fields in the form which opens. After filling it out, click the «Register» button. After that, the confirmation message shall be sent to the email you registered with. To confirm registration, you just need to follow the link in the message.

To reset the password, you need to open the authorization form and click the «Forgot password» link. Then you need to enter your e-mail address or telephone number and click the «Reset» button. After that, follow the instruction which will be sent to your e-mail address or telephone.

You'll have to go through the identification procedure. The procedure is not regulated, and it is unique for each client. In any case, we'll do our best to help you. Please, try not to forget your login.

Almost instantly. It depends on the operation speed of the payment provider.

This means your refill attempt was not successful, all payments with such status were rejected, and therefore the money shouldn't have left your account.

You will need to «Verify» your account and upload documents for your first withdrawal. Document verification can take 1-3 days to clear. We process withdrawals manually. If you have any questions regarding your withdrawal, please contact live chat.

No problem, this sometimes happens. Please contact live chat, and we will assist you to refill your account manually.

You can confirm your email and phone in your player cabinet. To confirm your phone, simply input the phone in the «Phone field» and click «Verify». You will receive an SMS with the verification code within 1-5 minutes. Enter the code in your profile. To verify your email - simply input the email in your profile and hit verify. You will receive an email with the link. Follow the link, and it is done.

Please check your SPAM folder in case you have not received your email. If the email is still not there, please contact live chat. If you have not received any SMS code, please contact live chat. We will help you verify manually.

You will need to verify your «Identity» by uploading the documents in the Upload Documents section when you wish to verify your account or withdraw. The casino also reserves the right to request documents for spot checks to ensure your account is safe.

To confirm your «Identity» we will only need:

• A clear photo of your Passport/ID
• Selfie with your Passport/ID

If you wish to withdraw the money, you will need to upload additionally:

• A clear photo of your payment method (for cards, you can cover 6 digits of your card) or a screenshot of your e-wallet (if using e-wallet)
• Either a selfie with the card or a photo of the screen with an open e-wallet holding your ID
• Proof of address (a bill, statement, etc.)

You can find current promotions in the «Bonuses Section». You may read the detailed terms of getting bonuses on the «Bonus Policy» page.

Please go to the «Deposit Section» and find the Voucher entry field. Enter the code and click send. If it is a deposit bonus then you will have to first activate the code then make a deposit: the bonus will be credited upon successful refill.

Please Note: to activate any of the bonuses, you will need phone and email on your account confirmed. Please check your code for typos and the expiry date of the promotion. Additionally, the codes are case sensitive; please make sure you use all lower case letters or all upper case letters. If nothing works- contact us, and we will assist you!

The bonus turnover takes place in the course of the game in the games permitted by the terms of the bonus. Within the framework of turnover, your bets are summarized until the value of the sum reaches the necessary figure. Usually, this is the bonus amount multiplied by the wager value. For example: if the bonus amount is 100 Euros, and the wager equals 10, in order to complete the turnover, you need to place bets in the amount: 100 Euros × 10 = 1000 Euros.

You should carefully read the terms of the bonus. Maybe you try to wager with violation of the terms. For example, you are wagering by using the bet which exceeds the allowed limit, or you are playing the game which doesn't take part in bonus turnover. If you haven't found any mistakes on your part, please contact us at email [email protected]

You may always contact the support service by using online chat. We'll consider your question as quickly as possible, and we'll try to give an exhaustive reply. Don't you know how to get started playing your favorite casino games? Have you forgotten the password to your personal account? Can't withdraw your winnings? Don't worry! We recommend all the casino clients to learn information about us in advance. We have prepared a detailed FAQ section where you will find answers to all the most frequently asked questions. Our FAQ for the casino is a step-by-step guide on how to register, start playing games, get cash, etc. Have you got a question? Don't start panicking if you don't know anything. It will take you several minutes to get acquainted with our FAQ about the casino.

We take care of our customers, providing them with professional support. Before you go to the customer care, check our casino FAQ. We are sure that it will be helpful for you as we have collected all the basic questions and answers in one place. If you learn our FAQ, you will be able to deal with any most common situation on your own and feel more confident when visiting our gambling institution. It contains many questions and answers that will help newcomers understand how it all works.

There is no such question that is absent in our FAQ for the casino section. We provide full information about the bonus system. Find out what bonuses you will get and how to use them. Check the FAQ about our casino and learn everything you need to know about the fast and successful registration procedure. Our customers often ask how to pass through the verification. Our casino FAQ includes this information to make the ID verification as easy as ABC for everyone. Find out what documents you need to share to join our online casino.

Casino FAQ is the section you should view before you start using our casino. We recommend each new client to get acquainted with FAQ to know whether you need to download any software to get started, whether you can use a mobile app, what games are on the list now, etc. Click on the FAQ on our main page, and you will be redirected to the page where our specialists answer questions of clients in detail. Join our casino club, and you will be able to get support anytime you need it. If you haven't found the necessary point on the list with the FAQ, don't worry. You can always write an email to our customer support sharing all the problem details or reach us via a live chat option. It is available round-the-clock. Ask any question about the game, registration, bonuses, etc., you are interested in, and our experts will tell you how to double chances to win, what steps you should make to get started, and how to gamble wisely. Be well-informed to take smart gaming solutions at our trustworthy casino online. Check the frequently asked questions and detailed answers to learn everything you need to know to get started without any problems.