##Withdrawal policy

DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT

  1. If You wish to participate in the Services, You must deposit money into Your Account from an account or source of which You are the account holder. Such money may then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Deposit part of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

  2. You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest.

  3. We are required by our license to inform customers about what happens to monies which we hold on account for You, and the extent to which such monies are protected in the event on insolvency. Monies deposited by You to Your Account will be held in a bank account and/or escrow account which will be kept separate from our company funds. Monies in Your Account are not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. As such, monies in Your Account are not protected in the event of insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: basic segregation.

  4. We may at any time set off any positive balance on Your Account against any amount owed by You (including under a Duplicate Account) to any other company within the Operator's Group (irrespective of whether there has been a breach of the Terms of Use), including (without limitation) where we re-settle any bets or wagers pursuant to paragraph (Duplicate Accounts), paragraph (Collusion, Cheating, Fraud and Criminal Activity) or paragraph (Errors or Omissions).

  5. To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.

  6. You can set a deposit limit on Your Account in any one day. This limit cannot be increased without giving us twenty four hours' notice of Your wish to increase Your deposit limit and only when twenty four hours have elapsed from Your request for such an increase will the increase apply. For details of how to set up a deposit limit please contact Customer Services, or (where Your Account is for the Website) set up the limit through the Website by clicking on My Account, then Update Account Details. Any confirmed reductions to your deposit limit will be of immediate effect.

  7. Subject to paragraph (Closure of Your Account; etc), You may request withdrawal of funds from Your Account at any time provided that:

7.1. All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

7.2. Any Checks referred to in to (Verification of Your Identity; Money Laundering Requirements) above have been completed by us to our satisfaction; and

7.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).

8.On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You in accordance with paragraph(less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).

  1. We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Withdrawal part of the Help section of the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us is as stated in the Help section of the Website.